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Privacy Statement and Cookie Policy
PRIVACY STATEMENT AND COOKIE POLICY

The Official Simply Hair Organic and Mineral Hair Care Store

LAST UPDATED 25TH MAY 2018

PRIVACY STATEMENT

Simply Hair Ltd operates a website and mobile app. This Privacy Statement concerns the personal information we collect or generate about our customers. It describes the types of information collected and how your information is used, shared and protected. It also explains the choices you have relating to your information and how you can contact us.
Simply Hair Ltd is responsible for processing your information (the “date controller”). Simply Hair Ltd is the trading name of the data controller.

1. INFORMATION WE COLLECT

The categories of information we may collect, use, disclose and otherwise handle may vary by country and applicable law. Typically we collect, store and process information about you if you use our website to view or purchase products, vouchers or gift cards or if you voluntarily provide us with such information for example when you subscribe to our mailing list, contribute content about yourself on our website whether by direct upload such as feedback or posting such content onto one of our social media pages. This information will be processed by electronic means and may include;

  • Contact details including name, email, telephone number and address;
  • Login and account information, including screen name, password and unique user ID;
  • Personal details including gender and date of birth;
  • Payment or credit card information;
  • Personal preferences including your marketing and cookie preference;
  • Content you may provide via a form on our websites;
  • Your image and any personal information that you include in content that you contribute to our websites (such as comments, photos and videos) as well as the name of the social media account from which you contribute that information; and
  • Other personal information you provide to us on our website, via mobile app, on feedback forms, or when you interact with us in other ways, both online and offline.

    2. USE OF INFORMATION

    Subject to applicable law, we may collect, use, disclose or otherwise handle your information to;

  • Enable the use of and make improvements to our websites;
  • Process business transactions and related activities;
  • Supply our goods and services;
  • Send direct marketing materials to you if you have agreed for us to do so;
  • Operate, evaluate and improve our business and websites;
  • Manage customer, supplier and vendor relationships;
  • Enrol you in and administer our loyalty and other rewards programs upon your request;
  • Improve merchandise selections and customer service;
  • Identify your product and service preferences;
  • Notify you about new products, services, features, promotions, events and special offerings that we think you will find valuable;
  • Administer your participation in promotions, contests and sweepstakes;
  • Verify your identity in certain instances (such as when you return merchandise or request a refund);
  • Meet any legal and/or regulatory requirements; and
  • Secure our operation and protect against, identify and help prevent fraud, unauthorised activity, claims and other liabilities and minimize risk.

    3. SHARING WITH THIRD PARTIES

    We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Statement.

    We share personal information with third parties who perform services on our behalf. For example, we may use third parties to host our website or mobile app, operate certain of its features, send e-mails, print or send mailings, run our sweepstakes, contests or other promotions, conduct customer research, authorize and process your payments, manage and analyse data and our advertising effectiveness, and fulfil orders. These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Any personal information shared with such third parties is protected as described below.

    Subject to applicable law, we may also share the personal information we obtain with our affiliates, subsidiaries and other group companies. If we share your personal information with such persons, we will ensure that an adequate level of protection is in place to protect your personal information in accordance with applicable law.

    We also may disclose information about you;

      (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena) including lawful requests by public authorities to meet national security or law enforcement requirements;
      (ii) in response to requests by government agencies, such as law enforcement authorities;
      (iii) for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights; or
      (iv) when we believe disclosure is necessary or appropriate in connection with an investigation of suspected or actual illegal activity.

    We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation), but only where we have first taken reasonable steps to ensure the security and confidentiality of your information.

    4. HOW WE PROTECT YOUR INFORMATION

    We maintain appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. However, we cannot guarantee the effectiveness of these safeguards, and nothing in this notice shall be construed as an express or implied warranty against loss, misuse or unauthorized access, disclosure, alteration or destruction.

    Service providers who might have access to your information in order to provide services on our behalf will be contractually obliged to keep such information in confidence, implement adequate data security measures, and may not use that data for any other purpose.

    5. LINKS TO OTHER WEBSITES

    Our website may contain links to other third party websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked website or applications. We are not responsible for the content, use or privacy practices of any website or applications that are not affiliated with us.

    6. RETENTION OF YOUR INFORMATION

    We take reasonable steps to ensure that the information we process is reliable for its intended use, is accurate, up-to-date and complete, and is limited to the information required to carry out processing for the purposes described in this Privacy Statement. We retain your information for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law.

    7. YOUR RIGHTS

    Subject to applicable law, you may have certain rights with respect to our processing of your information. You may have the right to request access to the information we hold about you, obtain confirmation as to whether or not information concerning you exists, be informed of the content and source of such information and check its accuracy. In addition, you may have the right to correct, update, delete, block, cancel, or object to the use of, your information held by us.

    If you change your mind and no longer wish to receive marketing communications from us, you have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by;

  • Checking the applicable box(es) on any form we may use to collect information from you;
  • Clicking the unsubscribe link displayed in any of our marketing e-mails; or
  • Otherwise requesting that we do not process your information for marketing purposes.

    You can withdraw any consent given to us at any time and free of charge, but you may no longer be able to benefit from our services if you do so.

    To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us by email to james@simply-haircare.com or write to us at;

    Simply Hair Ltd
    Studio 3, The Store Room Business Centre,
    Fitzwilliam Road,
    Rotherham S65 1SL

    To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.

    8. UPDATES TO THIS PRIVACY STATEMENT

    This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Statement and indicate at the top of the Privacy Statement when it was most recently updated.

    COOKIE POLICY

    Like many companies, our website may use "cookies." Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We may use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

    WEB BEACONS

    Certain pages on our website may contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow us to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

    IP ADDRESSES

    An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our websites.

    CATEGORIES OF COOKIES AND OTHER AUTOMATED TECHNOLOGIES

      1. Strictly Necessary These cookies are essential in order for our site to operate properly and enable you to use its features. Without these cookies, certain services (like shopping carts, etc.) cannot be provided.
      2. Performance These cookies collect information about how visitors interact with our website, such as which pages are visited and what errors may have occurred. The information collected is used to improve how our website works.
      3. Functional These cookies allow our website to remember choices our users make (such as user name) and to provide enhanced and more personal features. They can also be used to remember changes made to parts of our website that users can customise.
      4. Targeting These cookies are used to deliver adverts more relevant to users based on their interests. They can also be used to limit the number of times users see an advertisement as well as help measure the effectiveness of an advertising campaign. They can be placed on a device by us or by a third party with our consent. For example, where you choose to link to various social networks (such as Facebook, Twitter and Pinterest) via our website, these social network sites may place cookies on your device and use these to target advertising to you on their own website or other websites.

    YOUR CHOICES
    Cookies are used with your consent in accordance with applicable law. You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking "help" on your browser’s menu or by visiting http://www.aboutcookies.org.uk. Please note, however, that without cookies you may not be able to take full advantage of all our website features.

    CONTACT US
    If you have any questions about our information practices, please contact us by email to james@simply-haircare.com
    Or write to us: Simply Hair Ltd
    Studio 3, The Store Room Business Centre,
    Fitzwilliam Road,
    Rotherham S65 1SL

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    Copyright © 2014 - 2018 Simply Hair Ltd.
    32 Wellington Street Retford DN22 6PT
    Tel: +44 (0) 1709 209039

    Registered in England 32 Wellington Street Retford DN22 6PT No: 08845161.

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